Exchange Policy

ONLINE EXCHANGE POLICY

Please enter your email or order number to start the exchange process. We do not offer refunds.

Please be sure to send us your item(s) back in full accordance with our Exchange Policy:

  • Items must be sent back within 14 days of the delivery date. 
  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-exchangeable.
  • All exchanges must include an order packing slip that clearly indicates which items are being exchanged. If this packing slip is not included, your exchange may experience issues in processing.
  • Exchanges are issued in the form of a store credit. Items may be exchanged for products equal to or lesser than the value of the item being returned.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Exchanges are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery. 

RETURNED-TO-SENDER & REFUSED PACKAGES

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.